"24Cargo" (24cargo.bg) is owned by a private individual registered in Bulgaria. We respect your privacy and are committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian law.

1. What Data We Collect

When you fill in a booking or contact form, we collect the following data:

  • Name — to identify your booking
  • Phone number — for confirmation and communication
  • Email address — optional, for written confirmation
  • Rental dates — to check availability
  • Cargo description — to select the right vehicle

2. How We Use Your Data

The data collected is used solely to:

  • Process and confirm your booking
  • Communicate about the rental (price, availability, terms)
  • Issue an invoice
  • Comply with legal obligations (tax documentation)

We do not sell, rent out or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract performance — when data is necessary for a booking (Art. 6(1)(b) GDPR)
  • Legal obligation — for accounting records (Art. 6(1)(c) GDPR)
  • Consent — for marketing communication, only with explicit consent

4. Retention Period

Booking data is retained for 5 years in accordance with obligations under the Bulgarian Accountancy Act. Data collected only for communication is deleted within 12 months of the last contact.

5. Your Rights

You have the right to:

  • Access — request a copy of the data we hold about you
  • Rectification — request correction of inaccurate data
  • Erasure — "the right to be forgotten" (subject to legal requirements)
  • Restriction of processing — under certain circumstances
  • Portability — receive your data in a structured, machine-readable format
  • Objection — to processing of data for direct marketing

To exercise your rights, contact us at: info@24cargo.bg

6. Cookies

24cargo.bg may use technical cookies necessary for the site to function. We do not use tracking or advertising cookies without your explicit consent.

7. Third Parties

The site may load resources from Google Fonts (for typefaces). See Google's privacy policy for more information.

8. Security

We apply technical and organisational measures to protect your data, including HTTPS encryption and restricted access to the booking database.

9. Complaints

If you believe your rights have been violated, you may file a complaint with the Bulgarian Commission for Personal Data Protection (CPDP): www.cpdp.bg

10. Contact

For questions about data privacy: